配送ポリシー

Herencia Shipping Policy

At Herencia, we design and craft premium garments intended to last. We manage our fulfillment process with the utmost care to ensure your pieces arrive in pristine condition.

1. Order Processing & Timeline

• Standard Processing: All orders of active collections are processed and prepared for shipment within 1–3 business days (excluding weekends and major holidays).

• Drop & Launch Windows: During high-volume collection launches or drop windows, please allow up to 3–5 business days for processing.

• Tracking: You will receive a shipment confirmation email containing your tracking number the moment your package leaves our facilities. Please allow up to 24 hours for the carrier to update the tracking status.

2. Shipping Rates & Delivery Estimates

We partner with premium carriers to ensure reliable, tracked delivery. Shipping costs and estimated delivery windows are calculated at checkout based on your destination:

Destination	Estimated Delivery Time	Shipping Cost
Domestic (Standard)	3–7 Business Days	Calculated at checkout
Domestic (Express)	1–3 Business Days	Calculated at checkout
International	7–14 Business Days	Calculated at checkout

Please Note: The delivery timeframes listed above are estimated expectations, not guarantees. Once a package leaves our store, actual transit times may vary slightly due to carrier delays, high-volume shipping seasons, or customs processing

3. International Orders, Duties, and Taxes

Herencia ships to select international destinations.

• Please note that international shipments may be subject to import customs, duties, and taxes once the package reaches your destination country.

• These additional charges are the sole responsibility of the customer. Herencia does not control these fees and cannot predict their cost. Customs policies vary widely; please contact your local customs office for more information.

4. Lost, Stolen, or Damaged Packages

• Herencia is not responsible for packages that are lost or stolen after the carrier marks them as successfully delivered. Please ensure your delivery address is secure.

• If your tracking information states that your package was delivered but you have not received it, please check with neighbors, building management, or reach out directly to the carrier to open an investigation.

• If your items arrive damaged during transit, please contact our concierge team within 48 hours of delivery at houseofherencia@gmail.com with photos of the damaged garment and packaging.

5. Address Changes & Corrections

Please double-check your shipping address during checkout. We work quickly to process and ship your garments; because of this, we cannot guarantee address modifications after an order is placed. If you notice an error, contact us immediately at houseofherencia@gmail.com with your order number, and we will do our best to intercept it if it hasn't left our store.